JAKUB TERSSENIOR PRODUCT DESIGNER
Award-winning product designer with a user-centered mindset and a strong business focus. I specialize in product design strategy, behavioral design, and agile development. Over the past year, I worked on EE’s design strategy and now lead the redesign of the search experience across app and web. I’m passionate about creating meaningful, intuitive experiences and am exploring new opportunities to innovate in emerging technologies.
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01 SEARCH EXPERIENCE REDESIGN APP/WEB
Led the redesign of the search experience across the EE app and web, enhancing usability and relevance of results for millions of users. The project focused on user research, data-driven insights, and iterative design to deliver a more intuitive, consistent, and efficient search journey, aligned with EE’s broader digital ecosystem.
2025
02 VISION PRO
Led the design exploration of integrating VisionPro technology with EE’s services, creating cutting-edge AR experiences for customers. Focused on concept development, user research, and designing interfaces that pushed the limits of digital interaction and innovation.
prototype link
2024
03 CONNECTIVITY FOR ALL
Led the design for the eSIM trial, offering users a glimpse into the future of mobile connectivity. Developed a seamless, hassle-free experience where users could enjoy complimentary data and easily transition to full service, with no commitments or complications.
2024
04 PERSONALIZED HOUSEHOLD RECOMMENDATIONS
Led the design of AI-driven personalized recommendations to enhance the digital home experience. Leveraged household data to help users optimize their connectivity, explore new mobile options, and complete their home setup—all tailored to individual needs.
2024
06 REDESIGN ENGINEER BOOKING JOURNEY
Contributed to the redesign and simplification of BT’s engineer booking journey, improving customer satisfaction while reducing time and operational costs. My focus was on optimizing the user experience and streamlining the booking process to create a more efficient and user-friendly solution.
2022
07 EE ENGINEER BOOKING JOURNEY
Designed a new engineer booking journey for EE, focusing on designing an intuitive, user-friendly experience from the ground up. This redesign simplified the booking process, improved service accessibility, and significantly boosted customer satisfaction.
2023
08 EE TRACK A FAULT JOURNEY
Designed a new “Track a Fault” journey for EE, providing customers with a clear and intuitive way to monitor and resolve service issues. The improved journey offers real-time updates and greater control, significantly enhancing the user experience and transparency around fault tracking.
2023
09 SIRI AS A CHANNEL
Led the design of the “Siri as a Channel” project, exploring how an enhanced Siri could meet customer needs by serving as the primary communication hub between apps, including EE. I developed an interactive, future-focused prototype that demonstrated a seamless experience, allowing customers to check their EE bill through the Monzo app using Siri.
prototype link
2024